Need Help?

Sending an email to SMECO CoolSentry is a great way to get answers and information regarding questions or issues you may have about this program. If you have a question about your installation, your CoolSentry programmable thermostat or the new 75% cycling level, simply complete the form below, type your message and follow the instructions.

After submitting your question or issue, Itron's SMECO CoolSentry Support department will be in touch with you within 1-2 business days.

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EmPOWER Maryland programs are funded by a charge on your energy bill. EmPOWER programs can help you reduce your energy consumption and save you money. Learn more about EmPOWER and how you can participate.